Categories of Personal Information
We Collect We collect personal information from you when you register for a Site account, place an order with us, subscribe to our e-mail newsletter, or otherwise send a request or inquiry to us. In general, the types of personal information we collect include:
Registration Information: When you register with us, we may collect your name, shipping and billing address, e-mail, phone number and other contact information.
Order History: When you make purchases with us, we collect and store information about your purchases, such as order date, order amount, items purchased, payment method, shipping information, and the like.
Purchase Information: If you make a purchase through the Site, we collect your shipping and payment information, such as you credit or debit card number, expiration date and other information necessary to process your payment. We use this information only to process your purchase. We do not store this information unless you are a registered user and you choose to save this information to your account for future purchases.
Other Information: We also collect and store information about any inquiries or communications you submit to us, and any promotions in which you participate at our Site. In addition, we collect your e-mail address and name if you sign up to receive information about the latest deals, promotions and information from Charlene Tang In addition, we may receive other aggregate, demographic information about our customers.
We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you.
How We Use Your Information
In general, we use the information we collect from you, including any personal information, for the following purposes:
To process and fulfill your order, including to send you e-mails to confirm your order status and shipment, or to otherwise communicate with you about your order
To communicate with you about your account
If you have opted in, to send you marketing information by e-mail, postal mail and/or text message, about our products, services, contests, and promotions
To help us learn more about your shopping preferences, to develop and provide products and services tailored to your interests and to otherwise personalize your experiences at our Site
To better understand how users access and use our Site on an aggregate level
To provide troubleshooting, technical support and customer service to users
To help us address problems with and improve our Site design, products and services
To enhance your shopping experience To analyze trends and statistics and for research purposes
To protect the security or integrity of the Site and our business
How We Disclose Your Personal Information
We do not sell or rent any of your personal information to third parties for their marketing purposes, unless we receive your consent. However, we may disclose your personal information under the following circumstances:
CHARLENE TANG Affiliates: We may share your personal information with other members of the CHARLENE TANG family of companies (e.g. CHARLENE TANG affiliates and subsidiaries). When we do, they may only use personal information for the purposes described in this policy.
Service Providers: We may disclose the information we collect from you to third party vendors, service providers, contractors or agents that perform functions on our behalf. These third parties have agreed to maintain the confidentiality, security and integrity of personal information and to only use it for the purposes for which they have been engaged by us.
Business Transfers: If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the acquiring company.
Legal Process: We may also disclose the information we collect from you in order to comply with the law, a judicial or administrative proceeding, court order, subpoena or other legal process.
Notwithstanding the above, we may share aggregate or de-identified information about users with other third parties for marketing, advertising, research or other purposes. For example, if we display advertisements on behalf of a third party, we may share aggregate, demographic information with that third party about the users to whom we displayed the advertisements.
Cookies and Other Tracking Technologies
Cookies: Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. There are two types of cookies: session-based and persistent-based cookies.
Session Cookies: Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged in to the Site. This allows us to process your online transactions and requests, store the items you have added to your shopping cart, and verify your identity after you have logged in and as you move through our Site.
Persistent Cookies: Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information.
Third Party Cookies: In addition, we may permit certain third party cookies to be placed on our Site. For example, we may engage third parties to track and analyze non-personally identifiable Site data. We use the data collected by such third parties to help us administer and improve the quality of the Site and services and to analyze usage. We do not provide these third parties with any personal information that we have collected about you.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The “Help” portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers’ ability to accept cookies will be able to browse the Site; however, many Site features, such as the shopping cart, will not function if you disable cookies.
Clear Gifs (Web Beacons/Web Bugs). We or the third parties we engage to track and analyze Site data may employ clear gifs (a.k.a. Web Beacons/Web Bugs) to help us better manage content on the Site. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on your computer’s hard drive, clear gifs are embedded invisibly on Web pages.
Flash cookies are different from browser cookies because of the amount and type of data stored. In addition, you cannot control, delete, or disable the acceptance of Flash cookies through your browser. To learn how to manage your settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118.
Your Choices Regarding Marketing
We use personal information that you provide to us to send you direct mail or e-mail advertisements for products or services that we or other companies that we work with offer and that we think you may be interested in.
If you do not want to receive these communications, you can update your marketing information-sharing preferences using the following methods:
Mail your request to: CHARLENE TANG LLC 312B Venice Way Venice, CA 90291
Please note your preference as stated below:
“I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events.” (Please note that direct mail requests may take up to six to eight weeks to become effective.)
Links to Other Websites and Services
Websites provided by CHARLENE TANG may include links to other Internet sites maintained by third parties. CHARLENE TANG provides these links to you solely as a convenience, and the inclusion of these links and associated sites does not imply endorsement by CHARLENE TANG of the linked sites. You access these sites at your own risk and by accessing them you leave CHARLENE TANG’s website. Linked sites are not under the control of CHARLENE TANG and CHARLENE TANG is not responsible for the contents of these sites.
This Site is not intended for children. We do not knowingly collect personal information from, or target our Site to, children under the age of 13. If we become aware that any child under the age of 13 has submitted any personal information to CHARLENE TANG through the Site, we will delete his or her information from our files.
We maintain commercially reasonable physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using this website. For example, to guard your information, our website uses SSL technology, which encrypts your credit card number, name and address so only CHARLENE TANG is able to decode this information. To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well. If for some reason you are unable to connect to our secure server, please email us at info@CHARLENETANG.com to place an order by email. You should be aware that despite our best efforts, no data security measures can guarantee 100% security all of the time.
There are also certain steps you should take to safeguard your account and information. For example, you should select a secure password that only you know, and should always sign out of your account when finished. It is your responsibility to protect the confidentiality of your password in order to prevent unauthorized access to your account. You are responsible for all activities that occur under your account and password. You should immediately change your password and notify us if you discover or suspect any unauthorized use of your account.
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy, or if our information practices change materially with regard to personal information that we have previously collected from you, we will notify you by posting the policy changes on our website with a new effective date and/or notifying you by email, and will give you the choice of opting out of the material changes.
Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address info@CHARLENETANG.com Please allow 30 days for a response.
CHARLENE TANG may freely assign this policy or any of its right and/or obligations hereunder.
Protecting Your Personal Information
You may come in contact with websites, e-mails or texts that try to lure you into providing personal information with the offer of a CHARLENE TANG gift card. CHARLENE TANG does not sponsor these offers nor are we affiliated with the promotion originators. If you become aware of any potentially fraudulent activity on a website or in an e-mail or text, please forward the information to info@CHARLENE TANG.com so that we can follow up. We take these matters, and the protection of our customers’ sensitive information, very seriously.
SMS/MMS MOBILE MESSAGING MARKETING PROGRAM
We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:
CHARLENE TANG LLC
312B Venice Way Venice, CA 9291